1. No arbitrary premium hikes at the time of renewal. Insurance companies will be required to disclose the reason for increasing the premiums;
  2. Claim settlement within 30 days of receipt of documents. If there is a delay, insurance companies will be liable to pay a penal interest;
  3. Reason for rejection needs to be specified by the insurance companies;
  4. The entire bonus accrued will not be lost in case a claim is filed in a particular year. The reduction in bonus will take effect at the same rate at which it was accrued.

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